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The purpose
of the OLS is to enable building occupants to provide feedback
on how much or how little they like aspects of the building and
other factors that affect their working environment. It is used
to obtain information on occupant likes and concerns, to
identify successful features of a building, or as a ‘key
performance indicator’ for maintenance and other facilities
management services. The results provide information on which
to base informed decisions for improvements, or to identify
areas that deserve closer scrutiny before capital expenditure is
incurred.
OLS has been used to assess some 30 buildings. The results are
used to support the intuitive assessment of experienced
facilities managers and have been useful in the reactive
investigation of occupant concerns. In a number of cases it has
had a fundamental influence on the selection and design of new
premises and refurbishment of existing facilities.
Download the following PDF documents to learn a little more,
or contact us.
| Overall Liking Score (OLS) - An Introduction |
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| Overall Liking score in Education |
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