Occupants are the only real judges of the success of a building. Therefore, rich and reliable occupant feedback on the working environment is of fundamental importance to the process of continuous and sustainable improvement.

The Overall Liking Score process measures occupant satisfaction of the working environment. It is simple to implement, and enables management to take informed decisions on cost and priorities for improvements.

Post Occupancy Evaluation using OLS Brochure
Post Occupancy Evaluation Case Study

Systems – Operation & Maintenance Audits

Technical audits focus on the effectiveness of building maintenance and operation. Even a ‘well maintained’ building can be poorly operated leading to occupant discomfort, lack of resilience and increased energy costs - like driving a car in the wrong gear.

Services – FM Service Audits

Service audits assess the competency and cost effectiveness of FM services such as cleaning, security, catering. The output enables a judgement to be formed on the performance of service providers.

Security - Risk Mitigation Services

• UPS (Uninterrupted Power Supply) – Is your UPS available when you need it?  Our approach optimises UPS provision by designing circuits and switches to manage control risk of failure.

 

• Hardening – a term borrowed from military defence jargon, meaning improving an installation’s resilience under attack. Commercial, industrial, medical and many other establishments are at risk from failure of engineering services and utilities. Our approach is to map dependencies and rank the critical potential sources of failure.